FAQs
Q: What is ElBoraqh’s pricing policy?
A:
Our website prices and promotions are exclusive to online purchases. If you’re ordering by phone or in person, prices and available discounts may vary. Since prices and product availability can change at any time, we reserve the right to adjust listings without prior notice. In the event of a pricing mistake, we may cancel the affected order. Please note that current prices always override previous offers or listings.
Q: Does ElBoraqh charge sales tax?
A:
Yes, we apply sales tax based on federal and local laws. If you're shopping on behalf of a tax-exempt organization, please reach out to us at support@boraqh.com before placing your order. We’ll verify your exemption and set up your account accordingly.
Q: What is ElBoraqh’s return policy?
A:
Food & Beverage Items:
All food and drink sales are final. This helps us maintain the highest standards of hygiene and safety. We only accept returns if the wrong item was shipped—please contact us if that happens.
Equipment, Parts & Accessories:
Returns are accepted within 30 days of purchase. Items must be unused, in original condition, and returned in their original packaging. A restocking fee may apply depending on the situation.
If you have questions or need help, feel free to review our full return policy or contact our support team.
Q: Can I cancel my order?
A:
If you’d like to cancel an order, please get in touch with us as soon as possible. We try to ship orders quickly, and once an item has been dispatched, we’re unable to cancel it. However, eligible products may still be returned after delivery under our return policy.
Q: What should I do if my order arrives damaged?
A:
Please check your package when it arrives. If the box looks damaged, let the delivery driver know and document the issue. Contact the shipping carrier right away to file a damage claim, and send us photos of the damage so we can assist you further.
Q: What happens if an item is on backorder?
A:
Sometimes, items sell out faster than expected. If something you ordered goes on backorder, we’ll notify you right away. In-stock items will ship immediately, and the rest will be sent once available. If a delay goes beyond 14 days, we’ll give you the option to cancel or keep the backorder.
Q: Do distributors or resellers get special pricing?
A:
Yes! If you're a qualified distributor, reseller, or service provider, we offer wholesale discounts and flexible payment options. If you meet our minimum order requirements, please contact our sales team to apply for a business account at sales@boraqh.com.
Q: What is ElBoraqh’s Privacy Policy?
A:
We care deeply about your privacy. When you shop with us or visit our website, we’re committed to protecting your personal information and using it responsibly.
What We Collect:
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Name, contact details, and shipping/billing addresses
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Payment information (processed securely)
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SMS preferences and opt-in status
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Device and browsing data (via cookies and analytics)
How We Use Your Information:
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To process your orders and deliver your products
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To provide support and order updates
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To improve our site and your experience
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To send transactional or promotional messages (only with your consent)
How We Share Your Information:
We don’t sell or rent your data. We may share necessary details with:
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Payment processors
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Shipping and fulfillment providers
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Communication platforms
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Legal authorities (only if required by law)
SMS Communication Policy:
If you choose to receive SMS updates:
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You’ll get alerts about your order and customer service
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Message frequency may vary
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Standard message/data rates apply
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You can reply STOP anytime to unsubscribe or HELP for support
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We never use SMS consent for marketing or share it with third parties
If you have more questions or need assistance, feel free to email us at support@boraqh.com or call us at +1 (737) 307-6275.
We’re always here to help!